Frequently Asked Questions
Everything you need to know about your Sophia Jewelers shopping experience.
What materials are used in Sophia Jewelers pieces?
We use only high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds. Each product page provides detailed specifications regarding the metals and stones used.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping can take 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces and earrings are final sale due to hygiene and personalization reasons.
How should I care for my jewelry?
To maintain brilliance, avoid contact with perfumes, lotions, and chlorine. We recommend cleaning your jewelry with a soft cloth and storing it in the provided Sophia Jewelers pouch when not in use.
Do you offer a warranty on your products?
Yes, every purchase includes a 12-month manufacturer warranty that covers any defects in materials or workmanship. This does not cover normal wear and tear or accidental damage.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.